The behaviour of the general public has contributed to the reluctance of doctors to do out-of- hours work. When doctors only ever had to deal with genuine medical emergencies out-of- hours then the workload was manageable. Unfortunately, the Government has helped stoke public expectations so that now people think they should be entitled to full medical care 24 hours a day, no matter how trivial the problem is. However, minor problems should be dealt with at day surgeries.