The number one reason for people changing their jobs is to escape from 'difficult people', followed by seeking higher pay and promotion. In particular, many people cite a poor relationship with their boss as a reason for leaving. Typically, they'll go to another job and find another difficult boss and the process continues. One of the areas that contributes to altercations with other people is the issue of unmet expectations. We easily see ourselves as being let down by the difficult person who fails to do what we expect them to. Very often these expectations are entirely in our own heads. We put the responsibility for knowing our expectations onto the difficult person and then blame them when they disappoint us. If only people worked towards having honest conversations with difficult people, staff turnover might decrease.